Warranty Information
What does my warranty cover?
What does my warranty cover?
Dirt Devil warranties will warranty products for the stated length against original defects in material and workmanship, also known as manufacturing defects.
What if I purchased an extended warranty?
What if I purchased an extended warranty?
We do not accept or process extended warranties from third parties. Most extended warranty polices, are effective after the manufacturer's warranty. Please check with the extended warranty provider for additional support.
Where do I find my warranty?
Where do I find my warranty?
Please refer to our Product Manuals – Dirt Devil, your product information will be in the manual for your unit.
How long is my warranty?
How long is my warranty?
Please refer to your unit’s manual to find the length of your unit. For parts, accessories, missing screws, bolts, or fasteners,warranty is90 daysafter purchase, unless damaged by defect of another warrantable component.
What is not covered under warranty?
What is not covered under warranty?
- Product missing Proof of Purchase (as required under policy), missing appropriate data labels, or purchased from an unauthorized seller.
- Purchased Part, Aftermarket/Consumable Part, Warranty Replacement Part after 90 days from purchase
- Accessories lost or damaged by misuse
- Solution tanks damaged by inappropriate chemical usage or water temperature, or broken by misuse or damage not because of manufacturing defect
- Any component damage, including motors, resulting from lack of maintenance (as recommended in owner’s manual)
- Misuse of product, acts of God, nature, or vandalism, alterations in product, or use of voltages other than indicated on product and in owner’s manual
- Damage resulting from improper assembly
- Parts that are a part of any scheduled tune-up or maintenance programs whether free or paid
- Expendable or consumable parts such as carbon motor brushes, bearings, squeegees, edge brushes, bags, sole and base plates (after 90 days of purchase unless damaged by defect of another warrantable component), and other components subject to normal wear and tear unless obvious defect in material or workmanship.
Warranty Process Overview
Duration
The warranty process typically takes 1-2 weeks
Required Information for Warranty Claim
To ensure a smooth warranty process, please have the following information ready:
- Product Model and Serial Number
- Valid Proof of Purchase
- Photos clearly showing the problem with your product
Submission Process
Valid Locations: This limited warranty applies only to products purchased in the U.S. (including its territories and possessions), a U.S. Military Exchange, or Canada.
Incomplete Submission: If your warranty claim is submitted without all required information, we will send a follow-up email to gather the missing information. This may extend the claim process, but we are here to help!
Claim Approval
Approved Claims: Upon approval, you will be provided with additional steps to have your product repaired or replaced.
- Important: If your current product is out of stock, we will replace it with the most comparable product according to what is in stock at the time we place the order. The warranty period remains in duration with the original date of purchase.
Denied Claims: If your claim is denied, you will receive details regarding the decision and additional options for support.