General Shipping Information
GENERAL SHIPPING INFORMATION
Due to increased demand during the current global health challenges, some shipments may be delayed 24-48 hours. Dirtdevil.com no longer ships to Canada, Puerto Rico, The Virgin Islands, Guam, a PO Box, an APO, or other military address. These addresses can still be used for a billing address, but you will need to ship to a different address. Orders may take up to 6 business days to leave our warehouse. This also includes units marked refurbished or remanufactured. All orders are usually processed for shipment within one to two business days and received at your home within seven to ten days. Shipment and delivery days are Monday through Friday, with the exception of national holidays. We do not make Saturday deliveries. Free standard shipping on all orders. Machines and solutions usually arrive in 3-5 business days, parts and accessories usually will be delivered in 7-10 business days. Standard shipping is not available for orders shipped outside the 48 Contiguous States.
TRUCK SHIPMENTS
If the weight and/or quantity of products on your order has qualified this shipment for Truck Delivery (i.e. 150 lbs. or more), you will be charged a fee of $50 in addition to the corresponding shipping charge (please see shipping rates below). Actual shipping charges will be displayed on the order review page. The freight company will contact you in advance to schedule a delivery date and time. Someone must be present at the time of delivery and a signature will be required. Please note that the drivers are contracted to deliver to the end of the truck only. You will be responsible for unloading the truck. Drivers do not provide inside delivery (over the threshold) as part of their service, so please be prepared to unload your order from the truck when it arrives. If you need assistance, please arrange for it in advance.
SHIPPING RATES STANDARD (3-5 DAYS)
US Only - within the 48 Contiguous States Free standard shipping on orders over $49. Machines and solutions usually arrive in 7-10 business days. Parts and accessories will be delivered in 7-10 days. Standard shipping only available for orders shipped within the 48 Contiguous States. Standard shipping is not available for truck shipments* over 150lbs. *Orders over 150lbs will be sent Truck and subject to a $50 fee in addition to the corresponding shipping charge.
PAYMENTS
All dollar amounts shown on DirtDevil.com are in U.S. dollars. Payment is accepted using Mastercard, Visa, Discover, American Express, PayPal and Affirm. Debit cards, as well as credit cards, are accepted.
CANADIAN CUSTOMERS
DirtDevil.com does not ship to Canada from our website. Please visit DDContact – Dirtdevil If you need assistance, or if you have a parts request, our customer service team can take your order. Please call (800) 321-1134 Monday - Friday 9:00 a.m. to 6:00 p.m. EST for assistance. Have a question about your order? Please email or call customer service (800) 321-1134 Monday - Friday 9:00 a.m. to 6:00 p.m. EST. Dirtdevil.com no longer ships to Canada, Puerto Rico, The Virgin Islands, Guam, a PO Box, an APO, or other military address. These addresses can still be used for a billing address, but you will need to ship to a different address. If you need to ship products to any of these types of addresses, please call our customer service department to place the order at (800) 321-1134 Monday - Friday 9:00 a.m. to 6:00 p.m. EST. RECONDITIONED UNITS are not eligible for second day or express shipping. Orders may take up to 6 business days to leave our warehouse. This also includes units marked refurbished or remanufactured.