General Shipping Information

GENERAL SHIPPING INFORMATION

Dirtdevil.com no longer ships to Canada, Puerto Rico, The Virgin Islands, Guam, a PO Box, an APO, or other military address. These addresses can still be used for a billing address, but you will need to ship to a different address. If you need to ship products to any of these types of addresses, please call our customer service department to place the order at (800) 321-1134 Monday - Friday 9:00 a.m. to 6:00 p.m. EST. Dirtdevil.com uses FedEx as the carrier to ship our products when the Standard Delivery option is selected at checkout. RECONDITIONED UNITS are not eligible for second day or express shipping.Free standard shipping on orders above $64.99. Standard shipping is not available for truck shipments* over 200lbs. *Orders over 200lbs will be sent Truck and subject to a $50 fee in addition to the corresponding shipping charge. Effective July 1, 2022, all sales delivered to Colorado will have a $0.27 Retail Delivery Fee included with the sales tax.

*Flat rate shipping to Alaska and Hawaii is $26.99.

PAYMENTS

All dollar amounts shown on Dirtdevil.com are in U.S. dollars. Payment is accepted using Mastercard, Visa, Discover, and American Express. Debit cards, as well as credit cards, are accepted.

CANADIAN CUSTOMERS

DirtDevil.com does not ship to Canada from our website. Please visit DDContact – Dirtdevil If you need assistance, or if you have a parts request, our customer service team can take your order. Please call (800) 321-1134 Monday - Friday 9:00 a.m. to 6:00 p.m. EST for assistance. Have a question about your order? Please email or call customer service (800) 321-1134 Monday - Friday 9:00 a.m. to 6:00 p.m. EST.