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Dear Valued Customer,
As an owner of the Dirt Devil brand, I am confident you recognize that Dirt Devil is committed to delivering superior and safe products for your cleaning needs.
It has recently come to our attention that if the interior pieces of the Turbo Tool/Power Brush break during use, the pieces could potentially be ejected from the tool housing and could pose a laceration hazard. Dirt Devil has received twelve reports of alleged minor eye and skin injuries, one of which has been reported as a thumb injury.
For your safety, please STOP USING YOUR TURBO TOOL/POWER BRUSH IMMEDIATELY. Then, follow the steps below to determine whether your Turbo Tool/Power Brush needs to be repaired. THIS DOES NOT AFFECT YOUR UPRIGHT VACUUM CLEANER, ONLY THE TURBO TOOL ATTACHMENT. Therefore, you may continue using your vacuum as you normally do, just without the Turbo Tool/Power Brush attachment.
Only certain production batches are affected by this issue. To determine if your Turbo Tool/Power Brush is safe for use or needs to be repaired, please follow these steps:
Check the model number of your Dirt Devil upright vacuum. The model number is located on the back date plate on the lower part of your vacuum.
If your model number is NOT listed below, your Turbo Tool/Power Brush does not require service and is safe for use.
If your model number is listed below, please stop using your Turbo Tool/Power Brush immediately and continue to Step 2.
Determine which housing fastener your Turbo Tool/Power Brush Tool uses:
If the housing fastener is an O-ring, your Turbo Tool/Power Brush does not require service and is safe for use.
If the housing fastener is a C-Clip Connector, please stop using your Turbo Tool/Power Brush immediately and continue to Step 3.
Check the product code number located on the bottom of your Turbo Tool/Power Brush.
If the number listed begins with the letter S, your Turbo Tool/Power Brush Tool does not require service and is safe for use.
If the number listed begins with the letter J and is followed by the numbers 7060 thru 7365, your Turbo Tool/Power Brush will require repair. A No Charge Repair Kit will be sent to you free of charge. Please stop using your Turbo Tool/Power Brush immediately and continue to Step 4.
You have determined that your Turbo Tool/Power Brush needs repair and a Free Repair Kit will be sent immediately upon ordering.
To order your repair kit:
Visit: The order page This web address will automatically add the repair kit to an order on DirtDevil.com. Simply follow the check out steps. The repair kit will be sent to you at No Cost.
Please note: You will be asked for your credit card information during the checkout process for order authentication purposes only. Your credit card Will Not be charged.
Call 1-800-245-2296 and we will be happy to assist you.
Dirt Devil would like to apologize for any inconvenience this may cause you. We look forward to serving your vacuum cleaning needs in the future.
Thank you for taking the time to look at your Turbo Tool. It is important to us that all of our products are safe for use.