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If the weight and/or quantity of products on your order has qualified this shipment for Truck Delivery (i.e. 150 lbs. or more),
you will be charged a fee of $45 in addition to the corresponding shipping charge (please see shipping rates below).
Actual shipping charges will be displayed on the order review page.
The freight company will contact you in advance to schedule a delivery date and time.
Someone must be present at the time of delivery and a signature will be required.
Please note that the drivers are contracted to deliver to the end of the truck only.
You will be responsible for unloading the truck.
Drivers do not provide inside delivery (over the threshold) as part of their service, so please be prepared to unload your order from the truck when it arrives.
If you need assistance, please arrange for it in advance.
US only - within the 48 Contiguous States
Standard shipping within the 48 US Contiguous States is free with the purchase of any Dirt Devil® cleaner (i.e. vacuums, hand vacuums, hard floor cleaners, stick vacuums, etc.). A flat rate standard shipping charge of $4.99 will be charged with the purchase of any parts, accessories and cleaning solutions. Standard shipping only available for orders shipped within the 48 Contiguous States. Note: orders to Hawaii and Alaska cannot ship via standard shipping and must be shipped via Express FedEx 2-Day shipping. Standard shipping is not available for truck shipments* over 150 lbs.
*Orders over 150lbs will be sent Truck and subject to a $45 fee in addition to the corresponding shipping charge.
US only - within the 48 Contiguous States; not including Hawaii or Alaska
Orders shipped via Express FedEx 2-Day Shipping within the US will include a flat rate shipping charge of $14.99. Express FedEx 2-Day shipping is not available for truck shipments* over 150lbs.
Hawaii and Alaska
Orders shipped to Hawaii and Alaska must be sent via Express FedEx 2-Day shipping and will include a flat rate shipping charge of $24.99. Standard shipping is not available for orders shipped outside the 48 Contiguous States.
Thank you for your purchase from us.
If you’re unhappy with your purchase from Dirt Devil within 30 days from the date of purchase, please follow the instructions below for a timely return.
Products purchased directly from DirtDevil.com may be returned for credit within 30 days of the date of purchase.
YRC Reverse Logistics, Inc.
1536 Hutton Dr., Suite 130
Carrollton, TX 75006
Credits are issued via the payment method used for original purchase.
Beyond 30 days credits will only be issued when Dirt Devil determines that the return is due to a mistake made on the original order by Dirt Devil.
Products sent in to Dirt Devil will not be returned to sender whether credit is issued or not.
Shipping charges are not credited.
Dirt Devil does not reimburse postage/shipping charges to return product.
Products returned "collect" or "COD" will not be accepted.
Please allow 4-6 weeks for processing of a return.
Any other questions, please contact customer service at (800) 321-1134 8:00 a.m. - 6:00 p.m. EST Monday - Friday.
All dollar amounts shown on DirtDevil.com are in U.S. dollars.
Payment is accepted using Mastercard, Visa, Discover and American Express.
Debit cards, as well as credit cards, are accepted.
DirtDevil.com does not ship to Canada from our website. If you need assistance, or if you have a parts request, our customer service team can take your order. Please email or call customer service at (800) 321-1134 8:00 a.m. - 6:00 p.m. EST Monday - Friday for assistance.
Have a question about your order? Please email or call customer service at (800) 321-1134 8:00 a.m. - 6:00 p.m. EST Monday - Friday.
DirtDevil.com no longer ships to Canada, Puerto Rico, The Virgin Islands, Guam, a PO Box, an APO, or other military address. These addresses can still be used for a billing address, but you will need to ship to a different address. If you need to ship products to any of these types of addresses, please call our customer service department to place the order at (800) 321-1134 8:00 a.m. - 6:00 p.m. EST Monday - Friday.
RECONDITIONED UNITS are not eligible for second day or express shipping. Orders may take up to 6 business days to leave our warehouse. This also includes units marked refurbished or remanufactured.
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