Dirt Devil Shipping Rates, Returns, and Payments Policies

General Shipping Information

  • Puerto Rico, Guam, The Virgin Islands, PO Boxes, APO or other military addresses. DirtDevil.com is no longer accepting these addresses as Ship To addresses. These addresses can still be used as a billing address, but you will need to ship to a different address. If you need to ship products to any of these types of addresses, please call our customer service department at (800) 321-1134 8:00 a.m. - 7:00 p.m. EST Monday - Friday or Saturday 10:00 a.m. - 6:00 p.m. EST.
  • Hawaii and Alaska: You must choose Express Shipping (2-Day). Estimated shipping cost will be shown on the Shopping cart page. Final shipping charges will be shown on the order confirmation page.
  • All orders will be processed for shipment within one to two business days and received at your home within seven to ten days.
  • Shipment and delivery days are Monday through Friday, with the exception of national holidays.
  • Standard (5-7 Days), Express (2 Day), and Next Day (overnight) shipping costs are determined by the total dollar value of the order before tax in US Dollars.
  • Express and Next Day (Overnight) orders must be received by 10:00 a.m. EST to be processed that day (Monday - Friday excluding holidays).
  • Please allow two business days after your order is processed according to the above criteria for Express orders.
  • Express and Next Day (Overnight) orders can only be shipped to US addresses and must be processed by credit card.

Truck Shipments

If the weight and/or quantity of products on your order has qualified this shipment for Truck Delivery (i.e. 150 lbs. or more), you will be charged a fee of $45 in addition to the corresponding shipping charge (please see shipping rates below). Actual shipping charges will be displayed on the order review page. The freight company will contact you in advance to schedule a delivery date and time. Someone must be present at the time of delivery and a signature will be required. Please note that the drivers are contracted to deliver to the end of the truck only. You will be responsible for unloading the truck. Drivers do not provide inside delivery (over the threshold) as part of their service, so please be prepared to unload your order from the truck when it arrives. If you need assistance, please arrange for it in advance.

Shipping Rates

Standard Shipping (5-7 Days)

US only - within the 48 Contiguous States

Standard shipping within the 48 US Contiguous States is free with the purchase of any Dirt Devil® cleaner (i.e. vacuums, hand vacuums, hard floor cleaners, stick vacuums, etc.). A flat rate standard shipping charge of $4.99 will be charged with the purchase of any parts, accessories and cleaning solutions. Standard shipping only available for orders shipped within the 48 Contiguous States. Note: orders to Hawaii and Alaska cannot ship via standard shipping and must be shipped via Express FedEx 2-Day shipping. Standard shipping is not available for truck shipments* over 150 lbs.

*Orders over 150lbs will be sent Truck and subject to a $45 fee in addition to the corresponding shipping charge.

Express FedEx 2-Day Shipping

US only - within the 48 Contiguous States; not including Hawaii or Alaska

Orders shipped via Express FedEx 2-Day Shipping within the US will include a flat rate shipping charge of $14.99. Express FedEx 2-Day shipping is not available for truck shipments* over 150lbs.

*Orders over 150lbs will be sent Truck and subject to a $45 fee in addition to the corresponding shipping charge.

Express (2-Day)

Hawaii and Alaska

Orders shipped to Hawaii and Alaska must be sent via Express FedEx 2-Day shipping and will include a flat rate shipping charge of $24.99. Standard shipping is not available for orders shipped outside the 48 Contiguous States.

*Orders over 150lbs will be sent Truck and subject to a $45 fee in addition to the corresponding shipping charge.

Returns

Thank you for your purchase from us. If you’re unhappy with your purchase from Dirt Devil within 30 days from the date of purchase, please follow the instructions below for a timely return. Products purchased directly from DirtDevil.com may be returned for credit within 30 days of the date of purchase.

  1. Please return your product in its original packaging.
  2. Please click here to print out our Return Form, and secure the bottom portion (below the perforation) to the outside of your package.
  3. Clearly copy down your original order number in the space listed on the Return Form. If your order number is not listed with your return, you will not receive a credit.
  4. Returned products must be sent postage prepaid to the following address:
    YRC Reverse Logistics, Inc.
    1536 Hutton Dr., Suite 130
    Carrollton, TX 75006

Credits are issued via the payment method used for original purchase. Beyond 30 days credits will only be issued when Dirt Devil determines that the return is due to a mistake made on the original order by Dirt Devil. Products sent in to Dirt Devil will not be returned to sender whether credit is issued or not. Shipping charges are not credited. Dirt Devil does not reimburse postage/shipping charges to return product. Products returned "collect" or "COD" will not be accepted. Please allow 4-6 weeks for processing of a return.

Any other questions, please contact customer service at (800) 321-1134 8:00 a.m. - 7:00 p.m. EST Monday - Friday or Saturday 10:00 a.m. - 6:00 p.m. EST.

Payments

All dollar amounts shown on DirtDevil.com are in U.S. dollars. Payment is accepted using Mastercard, Visa, Discover and American Express. Debit cards, as well as credit cards, are accepted. Residents of the United States may also pay by personal check.

Canadian Customers

DirtDevil.com does not ship to Canada from our website. If you need assistance, or if you have a parts request, our customer service team can take your order. Please email or call customer service at (800) 321-1134 8:00 a.m. - 7:00 p.m. EST Monday - Friday or Saturday 10:00 a.m. - 6:00 p.m. EST for assistance.

Have a question about your order? Please email or call customer service at (800) 321-1134 8:00 a.m. - 7:00 p.m. EST Monday - Friday or Saturday 10:00 a.m. - 6:00 p.m. EST.

DirtDevil.com no longer ships to Canada, Puerto Rico, The Virgin Islands, Guam, a PO Box, an APO, or other military address. These addresses can still be used for a billing address, but you will need to ship to a different address. If you need to ship products to any of these types of addresses, please call our customer service department to place the order at (800) 321-1134 8:00 a.m. - 7:00 p.m. EST Monday - Friday or Saturday 10:00 a.m. - 6:00 p.m. EST.

RECONDITIONED UNITS are not eligible for second day or express shipping. Orders may take up to 6 business days to leave our warehouse. This also includes units marked refurbished or remanufactured.

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